Cancellation and Refund Policy
At Skill 2 Reward, customer satisfaction is our top priority. If you need to cancel an order or request a refund, please review the following terms and conditions.
Order Cancellation
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Before Shipment:
- You can cancel your order before it is shipped. Please contact us as soon as possible via email or phone with your order details.
- A full refund will be issued for orders canceled before shipment.
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After Shipment:
- Once an order is shipped, cancellation is not possible. You can, however, initiate a return after receiving the item.
Return Policy
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and include all accessories and tags.
- You must initiate the return within 3 Days of receiving the product.
Refund Policy
- Refunds will be processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method within 2 Days
Non-Refundable Items:
- Gift cards and promotional items.
- Items damaged due to misuse or mishandling.
Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 12 Hour of delivery with photos or videos showing the issue.
- We will provide a replacement or full refund, depending on the situation.
Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
- For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Changes to this Policy
Skill 2 Reward reserves the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.